LFLuis F
@luisferonato
Customer Service Lead with Order to Cash for strategic customers experience Sales Support and invoice processing, with strong analytical skills
BrazilWhat I'm looking for
I am a civil engineer turned customer service and Order-to-Cash specialist with over three years of experience supporting multinational accounts. I currently lead Synthetics Global Key Accounts at ExxonMobil, managing end-to-end O2C processes, KPIs, data analysis, and performance improvements across Americas, EMEAF and AP regions.
I have a track record in invoice processing, supply chain support, and sales enablement, acting as a Power User for the company e-commerce platform and coordinating with global teams across the US, Europe and Asia. I bring attention to detail, proactivity, analytical problem solving, fluency in Portuguese and English, and a focus on improving customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
EXManage end-to-end Order to Cash for Synthetics global strategic accounts, driving KPI performance, process improvements and data analyses that improve order execution and customer experience across the Americas and other regions.
EXManaged Order to Cash for customers in USA, Canada and Latin America, ensuring premium account service, handling orders through delivery and invoicing, and coordinating cross-functional issue resolution.
EXVerified and approved TPSP invoices, confirmed service execution for US shipments, and produced monthly reports supporting global supply chain operations across multiple countries using SAP and Excel.
Education
Degrees, certifications, and relevant coursework
FUFederal University of Technology – Paraná (UTFPR)
Specialization, Work Safety Engineering
2020 - 2021
Completed a Specialization in Work Safety Engineering focused on occupational safety practices and regulatory compliance.
FSFederal University of Mato Grosso do Sul
Bachelor Degree, Civil Engineering
2014 - 2020
Bachelor Degree in Civil Engineering with coursework and training in structural design, construction practices, and engineering fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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