Daiane Pereira de Oliveira

Provided internal and external customer support, assisting sales representatives and resolving inquiries. Managed heavy machinery sales orders from analysis to processing, prepared reports and contracts, and tracked deliveries. Oversaw 150+ client accounts and managed intercompany orders using Totvs Datasul and Oracle TMS.

Sold aircraft parts and services, delivering end-to-end customer service throughout the sales cycle. Managed sales orders, service requests, and returns while interfacing with logistics and finance. Utilized SAP modules for operations and reporting.

Managed procurement of materials for resale and warranty, negotiating with suppliers. Verified import documentation and coordinated customs clearance processes while tracking shipments and preparing reports.

Supported purchasing of local and international materials, assisting in purchase requisitions and invoice entries. Managed payment tracking and contributed to the procurement process.

Handled accounts payable, invoice processing, and report generation. Managed HR tasks including hiring and employee support, ensuring smooth operations within the finance department.

Assisted with candidate interviews, job postings, and documentation. Conducted resume screening and maintained applicant records to support the recruitment process.

Provided customer service and phone support in a banking environment. Promoted banking products and digital service channels to enhance customer engagement.

Currently pursuing a Postgraduate program in Marketing and Digital Media, expected to enhance skills in digital marketing strategies and media management.

Holds a Bachelor’s degree in Business Administration, focusing on various aspects of business management and administration.