At Dow Brasil, I partnered with Commercial teams on digital sales initiatives, customer relationships, and growth. I helped digitize the customer journey and automate processes, and worked with the CFO to revise a strategic customer’s credit terms from payment in advance to 30 and 60 days.
As Customer Service Specialist – Supply Chain LATAM, I supported distribution channels handling around 7,000 tons per month and helped implement EDI for Ravago, reducing manual order processing by 60%. I also participated in regional inventory optimization projects that improved working capital by 80% per month.
At ALIGN TECHNOLOGY, I supported LATAM customer success operations for doctors and MedTech distributors, coordinated certification events that resulted in 50 new Invisalign Doctors in Uruguay and Chile, and supported the iTero 4 launch. Earlier, at DOW AGROSCIENCES SEMENTES & BIOTECNOLOGIA, I coordinated Order-to-Cash operations and led a recall of nonconforming products, ensuring traceability and helping prevent regulatory penalties.
