At Grupo Ostem, I administered and updated databases in SAP, captured and validated operational information, and followed up on processes.
I also handled invoicing, collections, and document control, and prepared administrative reports while tracking KPIs.
At Alorica, I supervised bilingual customer service operations in English and Spanish, monitored service metrics, and prepared reports for decision-making.
Earlier at Alorica, I handled customer requests by phone, chat, and digital tools, updated information in internal systems, and resolved inquiries and incidents.
