Ludmila de ALBERGARIA damasceno

At HBX Group, I support customers, hotels, and tourism partners in an international service and operations environment. I manage multiple cases, document actions, coordinate with internal teams and external partners, and resolve time-sensitive issues while meeting remote service standards.

I've also provided front-line service in clinic environments, supported administrative and HR routines, and independently manage communication, schedules, digital materials, and progress records as an online language teacher. I bring clear communication, careful follow-through, cross-cultural awareness, and organized case management to customer-facing operations.