At Baltimore WIN Foundation, I redesigned participant tracking workflows that reduced onboarding-related delays by an estimated 30%. I coordinate scheduling and communications across EAT, EST, and GMT time zones.
I support onboarding operations, including documentation and e-signature workflows, and administer Alison LMS. I also run AI-assisted lead generation, sourcing verified contacts for CRM-ready import sheets.
At StarTimes Kenya, I resolved more than 60 daily customer interactions across phone, email, and WhatsApp Business, maintaining a 95%+ customer satisfaction rating. I troubleshot decoder and account issues, validated M-Pesa receipts, and helped customers use self-service tools.
At Ecoline Building Supply Ltd, I reorganized records for more than 200 active client accounts and supported scheduling, communications, and data administration. Across my remote roles, I’ve maintained accurate, audit-ready records and coordinated asynchronous work.
