Lucy Dansofo
@lucydansofo
Microbiologist and customer service leader blending lab expertise with service excellence.
NigeriaWhat I'm looking for
I am a microbiologist with hands-on laboratory experience and a proven track record in customer service management, delivering technical precision and service improvements across healthcare settings.
I have supported clinical teams by training users, troubleshooting medical equipment, and producing user documentation, while also conducting microbiological analyses including ELISA, HPLC sample prep, moisture/ash and pH determination.
My roles have included quality assurance work at a national regulatory agency and managing remote customer service teams, where I increased customer retention by 20% through data-driven insights and CRM optimization.
I am organized, safety-focused, and skilled at translating scientific knowledge into better customer outcomes and public-health-minded solutions.
Experience
Work history, roles, and key accomplishments
Field Application Executive
Pinecrest Healthcare Limited
Nov 2024 - Present (1 year 2 months)
Provided on-site training and demos of medical equipment and software, troubleshot operational issues in clinical environments, and supported presales activities to build long-term partnerships and improve product utilization.
NCQuality Assurance Officer
National Agency for Food and Drug Administration and Control
Aug 2023 - Jul 2024 (11 months)
Performed microbiological and chemical sample preparation and analysis (ELISA, HPLC), ensured sterilization and incubation conditions, and entered laboratory results into the Laboratory Information Management System to maintain compliance with NAFDAC guidelines.
Customer Service Manager
Rida E-hailing
Jun 2021 - Jun 2023 (2 years)
Led a remote customer service team, analyzed customer feedback to optimize telemarketing scripts, resolved escalations, and increased customer retention by 20% through data-driven process improvements.
Medical Laboratory Intern
Nigerian Air Force Base Hospital
May 2021 - Oct 2021 (5 months)
Handled sample transport and preparation, maintained sterilized workspaces, and supported diagnostic testing (FBC, EUCr, LFT, FBS, HBA1C, HBSAg, HIV, GeneXpert TB) while documenting results in the PROLIS laboratory information system.
Education
Degrees, certifications, and relevant coursework
Federal University of Lafia
Bachelor of Science, Microbiology
Bachelor of Science in Microbiology completed at the Federal University of Lafia in 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
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