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Kaosarat Abdullahi

@kaosaratabdullahi

Message

Detail-oriented QA professional with laboratory and customer success expertise.

Nigeria

Message

What I'm looking for

I seek roles where I can apply QA and laboratory expertise to improve processes, train teams, and support compliance within collaborative, process-driven organizations.

I am a detail-oriented quality assurance and laboratory professional with hands-on experience across laboratory operations, quality control, and administrative support. I hold a BSc in Microbiology and have applied scientific rigor to improve processes in both production and clinical settings.

In production roles I reduced product defects and improved hygiene and GMP compliance through targeted training and standardized procedures. I also implemented data and documentation systems that reduced errors and retrieval times, demonstrating a clear focus on accuracy and efficiency.

As a customer-facing specialist I deliver exceptional service, handle inquiries across channels, and use feedback to drive continuous improvement. I train staff on quality procedures and collaborate with teams to streamline workflows and maintain consistent service standards.

I bring strong communication, analytical, and organizational skills, proficiency in Microsoft Office, laboratory techniques, and a proven record of implementing process improvements that support regulatory compliance and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Specialist

Current

Ruth & Roots

Sep 2024 - Present (1 year 4 months)

Performed quality inspections and trained staff on QA procedures, improving service consistency while maintaining regulatory compliance and accurate records of quality checks and customer feedback.

Quality Assurance Staff Training Inspections Record keeping Customer Service Process Improvement

Current

Customer Success Executive

Current

Ruth & Roots

Sep 2024 - Present (1 year 4 months)

Delivered exceptional customer service both online and in person, handled client inquiries, monitored feedback, and collaborated with teams to resolve issues and improve operational efficiency.

Customer Support Client Relations Communication Problem Solving Cross Functional Collaboration CRM

Quality Control Officer

Sunlight Resource Limited (Funsax)

Sep 2023 - Aug 2024 (11 months)

Reduced product defects by 15% and optimized cleaning procedures, enforced GMP hygiene standards, conducted daily production inspections, and implemented corrective actions to ensure quality.

Quality Control Inspections Root Cause Analysis PPE Enforcement Process Standardization

Office Assistant

Ministry of Education, Ebonyi State

Nov 2022 - Dec 2022 (1 month)

Streamlined office operations with a new filing system reducing document retrieval time by 20% and standardized communications to cut response times by 10%, while managing clerical duties efficiently.

Office Administration Clerical Support Communication Document Management Time Management Microsoft Office

Laboratory Technician

Ladoke Akintola University of Technology

Jan 2020 - Jun 2020 (5 months)

Collected and processed specimens, implemented a standardized data entry system reducing errors by 5%, and developed report templates that cut patient wait times by 10% while ensuring data integrity.

Data Entry Test Reporting Quality Control Documentation Instrumentation