Open to opportunities

Lucyanne Wanjugu

@lucyannewanjugu

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Customer Support Specialist leveraging accurate order operations and data-driven documentation to solve fast.

Kenya

Message

What I'm looking for

I’m looking for a customer-support role where accuracy, empathy, and clear documentation matter. I want to handle fast-moving inquiries, improve order/inventory workflows, and use Zendesk/CRM to drive reliable resolutions and customer satisfaction.

I’m a dedicated, results-driven Customer Support Specialist with over three years of experience managing international customer inquiries and back-office operations. I process high-volume orders and handle returns, refunds, and exchanges with complete accuracy—supported by a track record of achieving a 99% customer satisfaction rating.

I bring a strong foundation in data management, precise record keeping, and CRM documentation, including inventory reconciliation and discrepancy flagging to keep order and stock information accurate. Alongside my customer support work, I’ve built hands-on technical confidence through an ICT internship that involved installing systems, supporting staff tools, and troubleshooting connectivity.

Experience

Work history, roles, and key accomplishments

Current

Volunteer and Administrative Assistant

Current

African Women Development Networks (AWDN)

Jan 2020 - Present (6 years 4 months)

Served as the primary contact for 300+ beneficiaries, partners, and stakeholders, handling inquiries via email and phone with empathy. Maintained 100% accurate and confidential participant records and improved service delivery feedback via quarterly follow-ups, achieving a 90% response rate.

Stakeholder Management Program Administration Administrative Coordination

Customer Support Specialist

Caltric Inc

Jan 2023 - Jan 2026 (3 years)

Managed high-volume customer inquiries via chat and email, achieving a 99% customer satisfaction rating. Processed 500+ orders daily plus returns, refunds, and exchanges accurately, while maintaining inventory updates, order documentation, and CRM records.

Customer Support Order Processing Returns

ICT Intern

KUTRRH

Jan 2024 - Present (2 years 4 months)

Installed and configured computer systems and software for staff, and supported biometric registration and integration into digital hospital systems. Helped with network troubleshooting, printer/hardware support, and IT assistance to improve connectivity and workflow efficiency.

IT Support Network Troubleshooting Hardware Support Printer Support System Integration Staff Technical Assistance

Data Entry and Admin Assistant

Government Contractor

Jan 2021 - Present (5 years 4 months)

Processed 2,000+ bursary applications in three months with compliance through accurate data entry, eligibility verification, and organized record keeping. Reduced application processing time by 25% by streamlining verification steps and handled 150+ applicant inquiries under tight deadlines.

Data Entry Eligibility Verification Document Management Record keeping Bursary Application Processing Process Optimization Administrative Coordination & Compliance