Victor Centeno

Managed front-office activities independently during night shifts, supporting guests and maintaining continuity of service. Assisted with enquiries, payments, and night-audit procedures while coordinating with hotel departments to resolve guest needs.

Supported daily front-office operations including guest arrivals, departures, reservations, and service standards. Handled guest concerns and complaints, coordinating with other departments to ensure smooth operations.

Welcomed guests, supported VIP arrivals, and provided attentive luggage and valet assistance in a luxury environment. Worked closely with Concierge and Front Office teams to deliver personalised guest experiences.

Coordinated porters, bell team, and valet operations, supporting smooth arrivals and departures. Assisted VIP guests and provided personalised support in line with luxury-service standards.

Managed reception duties independently during shifts and assisted guests with their requests.

Analysed data, prepared reports, and supported business-intelligence process-improvement initiatives. Produced reports and monitored performance indicators.

Handled check-in and check-out, reservations, payments, and assistance for international guests.

Supported reception operations and provided assistance to VIP guests.

Pursuing a Master in Management, an English-taught programme, expected to complete in 2026.

Earned a Bachelor's Degree in Economics and Management, an English-taught programme.

Completed an online course in Food & Beverage Management.

Completed Radisson service culture training, including 'Yes I Can!' and 'Wow Effect'.