Lucky Chowdhury

I am a solutions-driven Business Analyst and Sales Engineer with 5+ years of experience and a background in Computer Science and User Experience Design. I focus on bridging technical teams and stakeholders to deliver scalable, cloud-native SaaS solutions.

At my most recent role I acted as the primary liaison across product, engineering, and client operations, managing 150+ Jira user stories and configuring Kubernetes containers in Azure to optimize autoscaling and peak performance. I leveraged monitoring and dashboards to reduce recurring incidents by 28% and authored integration guides and architecture documentation that cut client onboarding time by 50%.

As a Sales Engineer I delivered 50+ tailored demos and technical walkthroughs, contributing to a 20% increase in sales conversion, and implemented GenAI solutions that reduced legal research time by 40%. I also led enablement and mentoring initiatives that shortened onboarding ramp-up by 30% and helped shorten sales cycles through pre-sales technical support.

I combine UX research and prototyping experience with cloud and DevOps skills to improve product usability and operational stability. I enjoy collaborating cross-functionally to translate user needs into measurable product improvements and am seeking opportunities where I can continue to drive customer-focused, data-informed solutions.