Open to opportunities

Luci Amurun

@luciamurun

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Experienced Operations and Client Services Manager with strong communication skills.

Spain

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What I'm looking for

I am looking for a role that values continuous improvement and offers opportunities for professional growth.

I am a dedicated Operations and Client Services Manager with extensive experience across various sectors, including Healthcare, Financial Services, and Travel/Tourism. My career has been marked by a commitment to delivering exceptional client experiences and fostering strong relationships. I thrive in high-pressure environments, where my ability to think outside the box and adapt quickly has consistently led to successful outcomes.

Throughout my career, I have championed continuous improvement initiatives, earning a Greenbelt level Lean Certification. My roles have included managing multi-site teams, optimizing operational processes, and ensuring compliance with industry standards. I take pride in my ability to coach and develop team members, enhancing their skills and contributing to overall organizational success.

Currently, I serve as an Operations Support Executive at Direct Affinity Europe, where I manage high-volume sales and marketing calls while providing administrative support and training for new team members. My goal is to leverage my skills and experience to drive efficiency and improve client satisfaction in my next role.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Executive

Current

Direct Affinity Europe

Apr 2024 - Present (1 year 5 months)

In this role, I manage high volume inbound and outbound sales and marketing calls, providing administrative support and ensuring compliance. I train new starters and support a mixed locational team in resolving complex queries.

Inbound Sales Outbound Sales Compliance Training Client Relationship Management Communication Negotiation Administration

Senior Client Services Partner/Onboarding Manager

NHS Professionals

Nov 2019 - Apr 2024 (4 years 5 months)

Managed on-site and remote support for NHS Professionals, ensuring efficient onboarding and support for flexible workers. Developed strong relationships with clients and provided effective system support and training.

Client Services Onboarding Stakeholder Engagement Team Management Training Query Resolution Relationship Building Communication Process Improvement

Workforce Project Lead (Interim)

Southern Health NHS Foundation Trust

Jul 2019 - Nov 2019 (4 months)

Reviewed locum usage and recruitment processes, liaised with clinical directors, and coordinated locum bookings. Created streamlined recruitment processes and supporting documentation.

Project Management Recruitment Process Improvement Documentation Coaching Coordination Negotiation

Planning Team Manager

Associated British Ports

Oct 2018 - Jul 2019 (9 months)

Led a team of planners to schedule operational activities within the Port of Southampton, improving processes and customer service through effective resource planning.

Team Leadership Process Improvement Operational Management Scheduling Coordination Communication Customer Service

Operations Support and Logistics Manager

Marella Cruises

Nov 2016 - Oct 2018 (1 year 11 months)

Managed logistical support for cruise operations, overseeing onboarding and training for key staff, and ensuring operational efficiency through supplier management and financial reconciliation.

Logistic Management Supplier Management Onboarding Financial Reconciliations Team Management Training Communication Support Operations

HR/Resourcing Advisor

Specialist Holidays Group

Mar 2016 - Nov 2016 (8 months)

Supported managers through redundancy processes and employee relations issues while designing recruitment processes for at-risk roles and renegotiating supplier terms.