Dianely Vargas
@dianelyvargas
Business Administration graduate with strong communication and customer service skills.
Dominican RepublicWhat I'm looking for
I am a Business Administration graduate with a passion for customer service and a strong commitment to professional growth. My experience spans various roles, including customer service representative, payroll administrator, and receptionist, where I have honed my communication and interpersonal skills. I am fluent in both English and Spanish, allowing me to connect with a diverse clientele effectively.
In my most recent position as a Customer Service Representative at Draft IT LLC, I managed high-stress situations with professionalism, resolving conflicts and maintaining customer loyalty. My attention to detail has been crucial in roles such as Payroll Administrator, where I handled complex payroll situations and reduced errors through meticulous data verification. I thrive in dynamic environments and am dedicated to contributing my skills to a team that values collaboration and excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Draft IT LLC
May 2024 - Present (1 year 1 month)
Managed high-stress situations effectively while resolving disputes and customer complaints. Maintained detailed records of customer interactions and collaborated with team members to develop best practices for consistent service delivery.
Payroll Administrator
Alcaldia Municipal De San Jose De Las Matas
Apr 2021 - May 2024 (3 years 1 month)
Handled complex payroll situations with accuracy, including back-pay calculations and garnishments. Provided excellent customer service by addressing employee inquiries about their paychecks promptly.
Receptionist
Alcaldia Municipal De San Jose De Las Matas
Mar 2020 - Apr 2021 (1 year 1 month)
Greeted visitors and provided knowledgeable assistance. Maintained a well-organized reception area and handled sensitive information with discretion.
Dispatcher Coordinator
Sajoma Taxi
Jan 2019 - Dec 2020 (1 year 11 months)
Improved customer satisfaction through timely dispatching of service requests. Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Education
Degrees, certifications, and relevant coursework
UUUniversidad Tecnológica De Santiago UTESA
Bachelor of Science, Business Administration
2021 - 2025
Grade: 3.6 GPA
Pursuing a Bachelor of Science in Business Administration with a focus on developing strong communication and interpersonal skills. The program emphasizes practical experience and theoretical knowledge in business management.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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