Lucas Graham
@lucasgraham
Customer-focused hospitality professional with strong communication and service skills.
What I'm looking for
I am a hospitality professional with hands-on experience in reception, waiting, and sales roles across hotels, restaurants, and retail. I bring practical customer-service skills, a patient approach to complaint resolution, and experience training and supporting team members.
As a receptionist at Sakhan Thar Hotel, I assisted guests in person and by phone, handled complaints politely, and helped create a welcoming environment, gaining extensive hospitality experience. In sales and marketing at Crystal Queen, I provided accurate product information, maintained a positive attitude, and trained new team members.
While working as a waiter at Broski's Bar and Restaurant, I delivered attentive service, recommended menu items, and ensured timely, accurate orders in a fast-paced environment. I consistently contributed to team collaboration and operational efficiency.
I am hardworking, skilled in multitasking and problem solving, and proficient in basic computer use. I am fluent in Myanmar and have intermediate English (B2); I seek opportunities to grow in customer-facing roles within hospitality or retail.
Experience
Work history, roles, and key accomplishments
Receptionist
Sakhan Thar Hotel
Aug 2024 - Dec 2025 (1 year 4 months)
Assisted guests with inquiries and requests in person and by phone, handled complaints professionally, and maintained a welcoming hotel environment that improved guest experience.
Sales and Marketing
Crystal Queen
Sep 2022 - Oct 2023 (1 year 1 month)
Provided product information and maintained positive customer relations, contributed to team sales targets, and trained new team members to improve store performance.
Waiter
Broski's Bar and Restaurant
Jan 2021 - Jul 2022 (1 year 6 months)
Delivered attentive table service, recommended menu items to enhance dining experience, and maintained order accuracy while working efficiently in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Yadanarbon University
Bachelor of Arts, English
Third-year student pursuing a Bachelor of Arts in English at Yadanarbon University.
Availability
Location
Authorized to work in
Job categories
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