Open to opportunities

Lucas Sarquiz

@lucas_sarquiz

Message

Gaming QA and player support specialist blending localization and professional voice acting.

Argentina

Message

What I'm looking for

I’m looking to build better player experiences as part of a studio’s QA, localization, and player-support pipeline—pairing structured SOP-driven ops with trilingual VO to improve bug reporting, escalation, and voice/localization quality.

I’m a trilingual gaming enthusiast (ES/EN/PT) with hands-on credits in game voice acting, QA testing, and a strong connection to my local game development community. I bring a rare hybrid profile to studios: structured operations and SOP discipline paired with creative performance skills in VO, dubbing, and audio production.

As a Project & Account Operations Specialist, I managed 7 concurrent client accounts with full ownership of timelines, communications, and deliverables—work that maps directly to live ops, player support management, and studio coordination. I built a complete training library for 30+ agents from scratch (written SOPs, video tutorials, VO-narrated modules) and authored 70+ SOPs and process runbooks to standardize QA test planning, bug reporting frameworks, and escalation playbooks.

I also deliver commercial voice and localization-ready assets, including game voice performance and production involvement. That’s reinforced by customer-support experience across enterprise ticketing and multilingual assistance, giving me the empathy, clarity, and workflow focus to turn player issues into actionable improvements.

Experience

Work history, roles, and key accomplishments

Current

Project & Account Ops Specialist

Current

Saenz Global

Jan 2021 - Present (5 years 4 months)

Managed 7 concurrent client accounts with end-to-end ownership of timelines, communications, and deliverables. Built training for 30+ agents from scratch (SOPs, video tutorials, VO-narrated modules) and authored 70+ SOPs/runbooks to standardize QA and escalation workflows.

Client Account Management SOP & Runbook Creation Training program development Jira ServiceNow Adobe Premiere Pro

Current

Freelance Voice Actor & Audio Producer

Current

Independent / Various Clients

Jan 2015 - Present (11 years 4 months)

Delivered commercial voice acting and audio production for game studios, dubbing houses, and indie projects in English, Spanish, and Portuguese. Provided dubbing and assistant editing for content creators and performed lead theater roles (C2 English; native-level Portuguese with Carioca accent).

Voice Acting Dubbing Script Writing Audio Production Audacity Reaper

IT Customer Support Analyst

Grupo Assa

Jan 2018 - Jan 2021 (3 years)

Managed IT support tickets and SLAs using enterprise ticketing systems, resolving client issues in English and Spanish. Maintained high CSAT by driving timely troubleshooting and clear customer communication.

IT Customer Support SLA Management Troubleshooting Customer Communications Service Management

LATAM Passenger Assistance Agent

EZE International Airport

Jan 2017 - Present (9 years 4 months)

Provided real-time multilingual (ES/EN/PT) escalation and crisis management for international passengers. Delivered high-empathy customer support under pressure to resolve time-critical situations.

Multilingual Customer Support Crisis Management Escalation Handling High Pressure Service