At Zendesk, I investigate security alerts and respond to incidents across cloud and endpoint environments. I also conduct threat hunts in AWS and on corporate macOS endpoints, using indicators of compromise and adversary tactics to refine detection logic with Threat Intelligence.
I developed and optimized macOS forensics and SOAR automation, and built alert-triage runbooks with conditional logic and AI-driven analysis to automate closure or escalation. I also conducted tabletop exercises and postmortems to improve incident response readiness.
Before Zendesk, I worked as a Security Analyst at IBM and a Technical Support Analyst at GEEKSFORLESS. My earlier work included monitoring and escalating alerts, tuning SIEM detection rules, and investigating email delivery and spam detection issues.
