Open to opportunities

luca frittitta

@lucafrittitta

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Passionate project manager with expertise in customer service and safety.

Italy

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my project management and customer service skills.

Data Analyst & Data Scientist with a Master in Data Science, Analytics & AI Agents (Start2Impact). Background in Prevention & Environmental Safety (110/110) — a discipline that built a structured, analytical mindset focused on patterns, anomalies, and causal factors. Skilled in Python, SQL, Machine Learning, BI tools (Power BI, Tableau) and AI automation (LangGraph, N8N). Proven ability to deliver end-to-end projects autonomously — from data analysis to production-ready AI agents. Experienced working across international environments and fully equipped for remote collaboration. Multilingual (IT/EN/ES) with work experience across Italy, Portugal, and Peru.

Experience

Work history, roles, and key accomplishments

Project Civil Service

Italian Government

Sep 2023 - May 2024 (8 months)

Involved in various educational and social support projects, managing them from ideation to closure. Responsibilities included teaching children various subjects and managing relationships with parents to support their educational journey.

Project Management Teaching Communication Relationship Management Problem Solving Time Management Budget Management Education And Support

Prevention Technician

Mgmd s.r.l.

Jan 2022 - Jun 2023 (1 year 5 months)

Focused on workplace health and safety, conducting training, managing customer complaints, and collaborating on safety plans and risk assessments to ensure compliance and improve safety standards.

Training Customer Service Risk Assessment Health And Safety Management Communication Problem Solving Document Management Professional Development

Customer Service Representative

Teleperformance Portugal

Jan 2022 - Jun 2023 (1 year 5 months)

Handled customer inquiries related to social media and digital advertising, providing technical assistance and resolving complex issues to ensure high customer satisfaction in a fast-paced environment.

Customer Support Problem Solving Communication Flexibility Training Social Media Management Time Management Digital Advertising

Education

Degrees, certifications, and relevant coursework

University of Palermo

Degree in Prevention and Environmental Safety, Environmental Safety

2018 - 2021

Grade: 110/110

Studied Prevention and Environmental Safety, focusing on health and safety regulations, risk management, and environmental protection. Achieved a high level of academic performance with a GPA of 110/110.

Ernesto Basile High School

Scientific High School Diploma, Science

2013 - 2018

Grade: 80/100

Completed a Scientific High School Diploma, which provided a strong foundation in scientific subjects and critical thinking skills. Achieved a GPA of 80/100.