Hala GhorabHG
Open to opportunities

Hala Ghorab

@halaghorab

Experienced IT professional with a decade in customer service and project management.

Italy
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

With over 10 years in the IT industry, I have developed a strong reputation for enhancing customer satisfaction through effective problem-solving and project management. My experience spans roles such as Resources Manager and Project Manager at New York Global Consultants Inc. and DELL Technologies, where I successfully managed complex projects and built strong relationships with stakeholders.

I excel in customer relationship management, having worked closely with a wide network of partners to improve business outcomes. My strengths lie in communication, leadership, and technical support, backed by certifications in ISM, RMCP, ITIL, and PMP. I am passionate about leveraging my skills to drive project success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

N(
Current

Advisor Resource Manager

NewYorkGlobalConsultantsInc. (NYGCI)

Jan 2025 - Present (7 months)

Managed EMEA resources and partner onboarding, enhancing business with a significant number of partners and increasing candidate assignments and utilization. Made key decisions on candidate allocation, performed risk management for project delivery, and analyzed customer behavior to improve retention strategies.

DT

Advisor Project Manager

DELL Technologies

Jan 2017 - Jan 2025 (8 years)

Managed complex EMEA projects, dealing with customers and partners to assign professional services employees to client engagements. Performed risk management to maintain project delivery and made key decisions on resource allocation impacting expense and margin potential. Coordinated a team of 50+ engineers, ensuring efficient workflow and adherence to quality standards.

Education

Degrees, certifications, and relevant coursework

AU

AIN SHAMS UNIVERSITY

Bachelor, Spanish Language and Literature

2003 - 2007

Studied Spanish Language and Literature, gaining a comprehensive understanding of the subject. Developed strong linguistic and analytical skills through coursework.

CE

CERVANTES

Spanish Language and Literature, Spanish Language and Literature

2003 - 2007

Completed studies in Spanish Language and Literature, focusing on linguistic proficiency and cultural understanding. Enhanced communication and critical thinking abilities.

Tech stack

Software and tools used professionally

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