Michele Capozzi

Managed planning, effort estimation, and coordination of a team of approximately 4 resources for corrective and evolutionary activities on the Universo front-end and back-end systems, handling an average of 25–30 requests per month. Coordinated the entire project delivery lifecycle, from requirements gathering to progress reporting, ensuring 100% adherence to assigned milestones.

Managed social media activities for 5 active clients in the fashion, healthcare, and food & beverage sectors. Planned multi-channel content strategies and monitored performance KPIs (engagement, follower growth), achieving average monthly engagement increases of +20%.

Coordinated PMO activities for a Revenue Assurance program in the healthcare sector, with a multicountry scope across Austria and the Netherlands. Managed a development team of 3 resources, driving digital transformation and control automation initiatives using Microsoft Power BI, improving control efficiency by approximately 30%.

Provided PMO and Revenue Assurance support for a major Telco client with annual revenues exceeding €3 billion. Managed and trained Revenue Assurance and development teams (approx. 3 resources), improving reporting quality and timeliness of analysis.

Supported PMO activities for the Enel Green Power program, operating across an international EMEA and South America scope. Governed coordination of three external vendor development teams (approximately 16 resources), managing priorities, workload, cost impact, and delivery timelines.

Served as Salesforce CRM Administrator for an enterprise energy client, supporting a CRM platform used by 1,500+ business users across 93 plants. Managed AMS activities on Salesforce CRM, ensuring operational continuity and SLA compliance across an average of 50+ tickets per month.

Performed development, database, and analysis activities on Siebel Oracle CRM, delivering custom solutions supporting business processes used by 2,000+ users. Managed an average of 20 technical interventions per month, including corrective and evolutionary activities.

Developed and maintained e-commerce solutions on Salesforce Commerce Cloud for international brands (e.g. Illy, Brunello Cucinelli). Implemented evolutionary code changes on Salesforce platforms, both back-end and front-end, supporting multi-million-euro annual revenue e-commerce systems.

Provided BLSD first aid and lifeguard assistance in high-traffic coastal areas, ensuring swimmer safety in a volunteer context.

Pursuing an MSc in Digital Communication & Marketing at Università Mercatorum, expected to complete in 2026.

Earned a Bachelor's Degree in Innovative, Multimedia & Digital Communication from Università Mercatorum.

Completed a Vocational Master in Application & Service Development with a focus on Java, SQL, and Android.