Luca Casciano

Led client onboarding for one of the world’s top crypto exchanges, focusing on secure and compliant entry processes. Reviewed and approved KYC/AML documentation, escalating fraud and suspicious activity to compliance teams. Handled 150+ daily tickets via Zendesk, supporting clients through chat and email with high accuracy.

Managed the printing and processing of return shipment labels and instructions, ensuring compliance with FedEx service conditions and liability limitations. Handled commercial invoices for international shipments, including detailed exporter and consignee information, tax IDs, and shipment specifics.

Managed full sales cycle for an IoT-based SaaS solution in the energy management space, targeting industrial clients across Southern Europe. Conducted 20+ product demos monthly and consistently outperformed sales quotas. Built strong relationships with C-level stakeholders, positioning Sensorfact as a key solution for ESG and sustainability goals.

Achieved 150% of annual sales target for a SaaS-based maintenance solution (2022–2023) and launched an IoT offering tailored to the industrial tech sector, contributing to a 30% increase in revenue. Onboarded 80+ new clients in Italy, Spain, and Portugal through strategic outreach and consultative selling. Developed and executed go-to-market strategies to expand into new regions and grow the custo

Managed a portfolio of 70 clients on an online CFD trading platform, providing expert assistance and support while explaining complex trading products. Developed a comprehensive understanding of financial markets and online trading, building lasting client relationships. Implemented Web3 and blockchain infrastructure in trading strategies, leveraging crypto market insights to exceed sales targets

Completed a comprehensive curriculum focused on the principles and practices of aeronautical construction. Gained foundational knowledge in technical aspects relevant to the aerospace industry.