At Byborg Enterprises / Docler Holding, I led and supported a customer support team, helping maintain daily operations, SLA performance, and consistent service delivery.
I coached team members, monitored performance, and supported individual development through regular feedback and performance reviews. I also coordinated priorities and workload as operational requirements changed.
I improved workflows, procedures, and team practices, and facilitated problem-solving to resolve operational issues and maintain service continuity. I prepared operational reports and performance analyses to inform improvement opportunities.
Since 2025, I've been expanding my focus toward Scrum and Agile, Python development, and Data Science. I'm developing skills in Python, SQL, and data analysis through practical projects.
