As Queue Manager for AI Operations, I assess quality, evaluate and audit LLM responses, and provide professional and mentoring support to the evaluation team. I also manage capacity and workflows and contribute to quality assurance and AI model training.
At Magyar Telekom Plc., I was Customer Service Manager, with responsibility for end-to-end KPIs and operational team management. I optimized Front and Back Office processes, supported strategic planning and decision-making, and worked on risk management and fraud prevention.
Earlier at Magyar Telekom Plc., I worked as a Customer Service Contact Center Representative, managing collection processes and supporting clients settling their debts. I also helped prepare new entrants and supported the Team Manager.
