Loyumba Maibam

At Tech Mahindra, I handle international customer requests across phone, chat, and email, resolving issues in real time while protecting account security and platform integrity.

I guide users through identity verification, identify potential fraud, and route high-priority escalations efficiently. I consistently work toward strong CSAT, First Contact Resolution, and SLA performance while documenting recurring issues for cross-functional teams.

Previously at iEnergizer and Concentrix, I supported global users with account access, purchase order, service, and banking-application queries. I translate complex authentication, security, and transaction processes into clear guidance for non-technical customers.

I'm comfortable working high-volume queues, rotating shifts, and multiple internal systems at once, bringing empathetic listening, clear communication, and practical problem-solving to every interaction.