I've supported customers for The RealReal at Tech Mahindra and Amazon at Concentrix Daksh, resolving order, refund, return, authentication, account, and product issues through chat and email. I consistently exceeded performance targets, including CSAT above 85% and a Positive Response Rate above 90%.
I manage concurrent support queues, follow up on unresolved Zendesk tickets, document cases accurately, and partner with escalation teams to deliver timely resolutions within SLA. I bring empathy, policy knowledge, and a customer-first approach to every interaction.
