Loureen Moreno

Oversaw daily operations of watercraft rentals, including opening/closing procedures, customer assistance, contract processing, payment collection, and safety guideline reviews. Managed remote bookings via phone, social media, and email, and handled end-of-day financial reconciliation, accounts payable, and supply ordering.

Executed various contract event positions to increase brand awareness, including roles as Host, Registration, VR Demonstrator, and Brand Rep. Managed logistics, staff scheduling, event timelines, training, setup/breakdown, and financial reporting for diverse events such as weddings, trade shows, and corporate gatherings.

Achieved sales goals for a boating retailer by assisting in planning and executing programs and managing operations. Responsibilities included POS reconciliation, opening/closing procedures, reporting, receiving shipments, restocking, and assisting customers with online orders via Salesforce.

Led the planning and execution of large-scale pop-up shops, overseeing staff, logistics of assets, inventory management, setup/breakdown, and merchandising. Assisted customers, driving sales and memberships.

Oversaw touring logistics for the World's Biggest Bounce Castle, managing tour staff, lodging, vehicles, temporary labor, and production of build/breakdown. Ensured safety protocols were met, resolved equipment failures, and handled daily financial reconciliation and weekly reporting on sales and inventory.

Managed daily operations of the Box Office & Merchandise booth, resolving ticket discrepancies and increasing revenue by monitoring operational capacity. Created staff training manuals and ticket options, maintained ticketing devices, and handled daily financial reconciliation and weekly inventory reporting.

Provided administrative support for security operations at Levi's Stadium on event days. Responsibilities included security staff check-in/out, shift scheduling, uniform distribution, and collecting/filing incident reports.

Coordinated daily operations of the Physical Therapy Department in a Sports Medicine Practice. Managed appointment scheduling, patient registration, insurance verification, referrals, authorizations, and payment collection, including inputting treatment codes for billing.

Managed office operations for a diesel specialty shop, ensuring co-op compliance with EPA regulations. Handled accounts payable/receivable, created contracts for used vegetable oil collection, assisted customers with performance upgrades, and generated estimates/work orders using ALLDATA.

Performed EMR registration and intake for various departments including SART, Pediatrics, Urgent Care, and OB/GYN. Managed appointment scheduling, insurance verification, interviewed uninsured patients for program coverage, collected copayments, and reconciled daily payments.

Completed a Medical Assistant Certificate program, gaining foundational knowledge and practical skills essential for supporting healthcare professionals in various medical settings.