Lourdes Rodriguez
@lourdesrodriguez
I deliver high-volume bilingual customer support and seamless guest experiences.
United StatesWhat I'm looking for
I've supported limited-English-proficient clients at Cyracom International by facilitating three-way interpretation calls across healthcare, banking, and government services.
At Starbucks, I served more than 130 customers daily, maintained 97%+ customer satisfaction, accurately handled cash and card transactions, and prepared specialty beverages efficiently.
In front-desk roles at Olivia Restaurant & Rooftop and Freehold, I managed reservations, VIP guest lists, seating flow, private events, and high-volume guest service. I also increased per-table revenue by upselling premium bottles and featured items.
I'm fluent in Spanish and bring communication, scheduling, live chat support, email and calendar management, data entry, and customer support experience to remote service, administrative support, and virtual assistant work.
Experience
Work history, roles, and key accomplishments
Facilitated three-way interpretation calls for healthcare, banking, and government sectors, bridging communication gaps for limited English proficient clients.
Education
Degrees, certifications, and relevant coursework
State of Florida
High School Diploma, General Studies
Earned a High School Diploma from the State of Florida.
Availability
Location
United StatesAuthorized to work in
Job categories
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