Open to opportunities

Melanie Lazo

@melanielazo

Message

Bilingual customer service representative resolving inquiries with 95% satisfaction.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can use my bilingual communication, high-volume call handling, and problem-solving to deliver consistent support and measurable satisfaction. I want a fast-paced team that values accuracy, professionalism, and growth.

I’m a bilingual customer service representative with 2+ years of experience delivering high-quality support in a remote environment. I’m known for resolving customer inquiries with a 95% satisfaction rate while maintaining professional English & Spanish communication under pressure.

I bring strong call-handling and problem-solving skills from handling 60+ incoming calls daily, providing order updates, and answering product questions. I’ve also supported deliveries and package inquiries by organizing resident/vendor shipments, maintaining accurate records, and coordinating with vendors and carriers—plus guest-facing experience as a beach hostess with reservations and over 80 daily calls.

Experience

Work history, roles, and key accomplishments

Receiving Department Coordinator

Kw At The Mark On Brickell Bay

Dec 2024 - May 2025 (5 months)

Received, organized, and distributed resident and vendor deliveries, maintaining accurate package and shipment records. Coordinated with vendors and carriers to ensure timely receipt and assisted residents and staff with pickup and delivery inquiries.

Vendor coordination Customer Service Data Entry Record keeping Attention To Detail Time Management

Bilingual Customer Service Representative

Champ Sports

Jan 2024 - Nov 2024 (10 months)

Handled 60+ incoming calls daily in English and Spanish, providing order updates and answering product questions while supporting new orders. Maintained a 95% satisfaction rating from customer feedback surveys.

Bilingual Customer Support Call Handling Order Management Conflict Resolution Remote Customer Service

Beach Hostess

Boucher Brothers

Aug 2023 - Dec 2023 (4 months)

Handled 80+ incoming calls daily in English and Spanish, addressing guest questions and concerns and making reservations. Supported dining operations by communicating guest needs to servers and helping in other departments as needed.

Bilingual Communication Call Handling Reservations Customer Service Conflict Resolution