Lesley May
@lesleymay
IT and Cloud Solutions Support Engineer at Upworks Inc., supporting customers using Microsoft Copilot, Viva, Clipchamp, and Teams Premium.
NigeriaWhat I'm looking for
At Upworks Inc., I manage a team of Support Engineers helping Microsoft Early Access Participation customers use Copilot, Viva, Clipchamp, Microsoft Designer, and Teams Premium. I also handle customer escalations and prepare weekly and monthly team reports.
Previously at Upworks Inc., I managed a team of 15 Technical Point of Contact staff, and supported Microsoft 365 customers across EMEA, NOAM, and APAC. At TEK EXPERTS, I supervised Level 2 support engineers as Technical Lead Exchange Online and earlier provided Microsoft Office 365 technical support.
At SIPPOC INVESTMENT LIMITED, I supported IT infrastructure and installed and configured satellite communication equipment, including Thuraya, Inmarsat, and Iridium devices. I also trained and certified more than 70 teachers through ACCESSTECHNOLOGIESINSTITUTE’s government ICT training.
Experience
Work history, roles, and key accomplishments
New Product Playbook Team Lead
Upworks Inc.
Apr 2023 - Present (3 years 6 months)
Managing a team of Support Engineers providing support to Microsoft Early Access Participation customers utilizing Microsoft's new products such as Copilot, Viva, Clipchamp, Microsoft Designer and Teams Premium. Driving team performance to meet required deliverables and developing weekly and monthly team reports.
Microsoft 365 POC Lead
Upworks Inc.
Apr 2023 - Oct 2023 (6 months)
Managed and supervised a team of fifteen Technical Point of Contact (POC) providing floor support to technical support engineers. Acted as intermediary between POCs and the escalation team, ensuring in-time assistance on cases and reporting on team activities at management level.
Microsoft 365 Technical Support Engineer
Upworks Inc.
Oct 2022 - Apr 2023 (6 months)
Received and attended to support requests raised by Microsoft customers across EMEA, NOAM and APAC regions. Provided excellent assistance and prompt resolution to customer issues, escalating to Technical Lead when required.
Technical Lead Exchange Online
Tek Experts
Jul 2021 - Apr 2022 (9 months)
Supervised a team of Level 2 Technical Support Engineers, providing resolutions and assistance to escalations from Level Engineers. Acted as intermediary between support engineers and top-level escalation team.
Microsoft Office 365 Technical Support Engineer
Tek Experts
Jun 2020 - Jun 2021 (1 year)
Received and attended to support requests raised by Microsoft customers across EMEA, NOAM and APAC regions. Provided excellent assistance and prompt resolution to customer issues, escalating to Technical Lead when required.
Satellite Communication/IT Support Engineer
Sippoc Investment Limited
Jan 2018 - Jan 2020 (2 years)
Supervised and managed organization's IT infrastructure, installed satellite communication equipment, and configured devices such as Thuraya, Inmarsat, and Iridium. Provided pre/post installation support to end users and developed ideas to improve IT operations.
ICT Trainer/Instructor
Accesstechnologies Institute
Jan 2017 - Jan 2018 (1 year)
Trained and certified over 70 teachers in government secondary schools as part of a state government ICT training program. Responsible for training and certification at an allocated training center over a three-month period.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft Azure Fundamentals (AZ-900), Cloud
Earned Microsoft Azure Fundamentals certification.
Konverge Media Limited
Google Digital Marketing Certificate, Digital Marketing
Earned Google Digital Marketing Certificate.
Forest Training School
Leadership Training Course, Leadership
Completed a Leadership Training Course.
National Youth Service Corps
NYSC, National Service
Completed the National Youth Service Corps program.
British International Safety Organization
HSE I, II & III, Health and Safety
Completed Health Safety and Environment HSE I, II & III certification.
Yaba College of Technology
HND, Computer Engineering
Grade: Upper Credit
Completed Higher National Diploma in Computer Engineering with Upper Credit.
Citizenship and Leadership Training Centre
Leadership Training Course, Leadership
Completed a Leadership Training Course.
The Polytechnic Ibadan
OND, Computer Engineering
Grade: Upper Credit
Completed Ordinary National Diploma in Computer Engineering with Upper Credit.
Latmos Comprehensive College
SSCE, General Studies
Completed Senior Secondary Certificate Examination.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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