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Helena Sison

@helenasison

Healthcare virtual assistant at Manzil Medical Services WLL, coordinating home healthcare and reviewing clinical records.

Philippines

Message

What I'm looking for

I’m seeking a non-voice remote role in medical virtual assistance, healthcare administration, data entry, home-health coordination or clinical documentation support.

At Manzil Medical Services WLL, I coordinated home-healthcare services with hospital case managers and clinical teams, supporting patient admissions, transfers and discharge planning. I also reviewed clinical documentation and followed up on staffing, schedules and care arrangements.

As a Registered Staff Nurse at Manzil Medical Services WLL, I cared for adults with complex medical and long-term care needs. I maintained electronic patient records, documented care and shared relevant patient information with families and multidisciplinary teams.

Earlier, I documented member inquiries and case notes in CRM systems at HGS, and provided medical-surgical nursing care at Jesus Delgado Memorial Hospital. I’m seeking a non-voice remote role in medical virtual assistance, healthcare administration, data entry, home-health coordination or clinical documentation support.

Experience

Work history, roles, and key accomplishments

Clinical Care Manager

Manzil Medical Services WLL

Jan 2026 - Sep 2026 (8 months)

Provided clinical and operational oversight for home-healthcare nursing teams supporting adults with complex care needs. Coordinated with hospital case managers and clinical teams regarding patient admissions, transfers, and discharge planning.

Clinical Oversight Home Health Care Case Management Discharge Planning Documentation Review Quality Metrics JCI Compliance Staffing Coordination Scheduling Stakeholder Follow up

Team Leader/Head Nurse

Manzil Medical Services WLL

Jul 2024 - Dec 2025 (1 year 5 months)

Supervised and supported nursing staff in a home-healthcare service operating within a JCI-accredited environment. Reviewed nursing records and reports for accuracy and adherence to clinical procedures.

Team Leadership Nursing Supervision Home Health Care Clinical Documentation Competency Assessment Staffing Escalation Management

Registered Staff Nurse

Manzil Medical Services WLL

Sep 2019 - Jun 2024 (4 years 9 months)

Delivered nursing care to adult patients with complex medical and long-term care needs in a home-healthcare setting. Maintained accurate electronic patient records and documented assessments, care provided, and medication administration.

Nursing Care Home Health Care Electronic Patient Records Clinical Documentation Patient Education Multidisciplinary Communication

Customer Service Representative

HGS

Apr 2017 - Aug 2019 (2 years 4 months)

Handled member inquiries involving dental benefits, eligibility, claims, and provider information. Recorded customer interactions and case notes accurately in CRM systems.

Customer Service CRM documentation Dental Benefits Claims Eligibility Issue escalation Quality Targets (FCR AHT CSAT)

Staff Nurse – Medical-Surgical

Jesus Delgado Memorial Hospital

Jan 2015 - Feb 2017 (2 years 1 month)

Provided nursing care to adult medical and surgical patients, managing assignments of up to 15 patients per shift. Performed patient assessments, monitored clinical status, and administered prescribed medications.

Medical Surgical Nursing patient assessment Medication administration Clinical Monitoring Multidisciplinary Collaboration Patient Education