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Louigin Pedregal

@louiginpedregal

Customer service representative across Samsung US, Walmart US, and Flowershopping.com, handling orders, returns, and customer concerns.

Philippines

Message

At Intouch CX, I handled customer service for Samsung US and Walmart US, resolving order, return, and refund concerns and assisting customers with purchases. For Samsung US, I also handled order placements, verified perks and discounts, and supported product upselling.

At Premier NX, I assisted Flowershopping.com customers with orders, floral recommendations, and after-sales concerns, and verified customer information for KIN Insurance before transferring customers to licensed agents. At Dynata, I conducted telephone interviews and gathered market research data.

Experience

Work history, roles, and key accomplishments

Order Taker

Premier NX

Jan 2025 - Jan 2026 (1 year)

Assisted customers with placing orders, recommended floral arrangements based on occasions and budgets, provided order status updates, and handled after-sales concerns to ensure a positive customer experience.

Customer Service Order Processing Upselling Communication Skills

Sales Development Representative

Premier NX

Jan 2025 - Jan 2026 (1 year)

Verified customer information, asked underwriting questions, and ensured all details are accurate before transferring them to a licensed agent for a homeowners insurance or car insurance quote.

Sales Customer Verification Insurance Communication Skills

Telephone Interviewer

Dynata

Jan 2024 - Dec 2024 (11 months)

Conducted outbound calls, interviewed participants, gathered market research data, and maintained accurate records through professional communication.

Outbound Calling Data Collection Communication Skills Record keeping

Customer Service Representative I

Intouch CX

Jan 2022 - Dec 2024 (2 years 11 months)

Handled order tracking, returns, replacements, initiated police reports for stolen items and refund requests, managed order placements, and verified customer perks and discounts to maximize satisfaction, drive product upselling, and increase sales.

Customer Service Order Management Returns Refunds Upselling Communication Skills