@abouelouafaaayoub
Workforce Management Analyst at Teleperformance, planning forecasts and reporting for client accounts.
MoroccoAt Teleperformance, I handle workforce planning, forecasting, reporting, and operational performance management for client accounts.
Previously, I monitored service quality as a Quality Analyst, checking compliance with client and operational standards.
I also reviewed user-generated and professional content against client guidelines. I use Excel, Power Query, and Power BI for reporting and analysis, and I'm growing my expertise in SQL and business intelligence.
Work history, roles, and key accomplishments
Responsible for workforce planning, forecasting, reporting, and operational performance management for client accounts.
Responsible for monitoring service quality and ensuring compliance with client and operational standards.
Reviewed user-generated and professional content according to client guidelines and compliance requirements. Maintained high productivity and quality performance metrics.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Business Management
Pursuing a Bachelor's Degree in Business Management at Alter ego Academy, expected to complete in 2026.
Software and tools used professionally
MoroccoYou can contact Abouelouafaa and 90k+ other talented remote workers on Himalayas.
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