At TERSEA, I lead a multilingual support team across EMEA operations, using BI insights to monitor KPIs and improve customer satisfaction. I also coordinate cross-functional teams and implement real-time dashboards for operational decision-making.
Previously, I managed floor operations at EZITEL MOROCCO and led teams at ADM VALUE, using operational data, reports, and dashboards to identify performance gaps and support improvement. I’m developing expertise in Machine Learning and Deep Learning to apply data-driven models to business challenges.
