Manu Kirarei

I am a passionate and committed chat moderator with a proven track record of maintaining a 98% user satisfaction rate through effective communication and conflict resolution. Over the past few years, I have successfully moderated over 50,000 chat interactions monthly, leading to a remarkable 30% reduction in negative interactions. My dedication to customer service is evident in my 95% retention rate and my ability to resolve 85% of complaints within 24 hours.

In my role, I have demonstrated excellence in utilizing advanced chat management tools and data analysis to enhance my work, resulting in a 25% improvement in response times. I have developed conflict resolution strategies that not only improve user experience but also train and mentor new moderators, enhancing team effectiveness by 40%. I am always looking for ways to improve processes and ensure that users receive the best possible support.