Wanjiku Waweru

I am an enthusiastic and empathetic Virtual Customer Support Agent with over 3 years of experience providing live chat, email, and phone support to global customers. I consistently deliver patient, high-quality service while maintaining strong performance metrics in fast-paced remote environments.

At Cloudworkers I maintained a 95%+ customer satisfaction score across more than 2,500 resolved tickets and took ownership of escalated issues until full resolution. I also created and maintained help center articles to reduce repetitive inquiries and improve customer self-service.

Previously, I supported B2C customers at BrightConnect Communications handling billing, account setup, and technical inquiries across email and phone channels, resolving 50+ cases daily while keeping excellent first-response and resolution rates.

I am driven by the belief that outstanding customer support builds trust and loyalty; I seek to join a forward-thinking, remote team where empathy, efficiency, and problem-solving are valued.