
Lori Williams
@loriwilliams
Web and digital program manager delivering Microsoft Surface for Business across 49 locales through a coordinated overnight launch.
What I'm looking for
I carried the Microsoft Surface for Business site through about 30 rounds of copy, internationalization, design, and QA to an overnight launch across time zones. Through Bridge Partners, I was the only program manager across five outside vendor teams, and the site runs in 49 locales.
At 360training, I ran web delivery for 10+ ecommerce properties, each with its own regulator and legal review. I led the TIPS migration in three phases, and Phase 1 launched on time with B2B, B2C, and partner access uninterrupted.
At TASB, I program-managed a personalized member portal on Kentico and the Kentico v9-to-v11 upgrade across TASB.org and 8+ microsites. I also designed the agency’s Asana delivery system and a framework TASB adopted as the basis for its OKRs.
I build practical ways to move work forward, from intake and QA workflows to AI-assisted research and drafting. During my current professional development, I’ve built job-search tools and incitechange.com with Claude, reviewing every change before it goes live.
Experience
Work history, roles, and key accomplishments
Professional development
Career Break
Jul 2025 - Present (1 year 3 months)
Professional development in AI tools and project management while job searching.
• Built my own job search tools with Claude: a job tracker, an AI-run job sweep, and a daily job-board scraper (see Projects).
• Built incitechange.com with Claude, reviewing every change before it goes live.
• Completed the Microsoft Azure AI Essentials Professional Certificate and AI for Project Managers traini
Program manager for the Microsoft Surface for Business website, the programs home on the Microsoft site, running in 49 locales. I joined after a vendor transition and was the only PM across five outside vendor teams: content, design, strategy and research, analytics, and development. None reported to me, so everything moved through influence.
• Carried the site through about 30 rounds of copy, in
Web Platform & Digital Experience Manager
360training
Dec 2021 - Sep 2023 (1 year 9 months)
Web delivery for 10+ ecommerce properties (OSHA, real estate licensing, TIPS, and healthcare training) at the largest provider of regulated training in the US, working with SEO, content, design, engineering, legal, and regulatory teams.
• Led the post-acquisition migration of the TIPS ecommerce site off unsupported infrastructure while rebranding, using a three-phase plan to avoid a big-bang laun
Placed by PwC for Power BI and enterprise PM skills on a Texas K-12 statewide standardized assessment program.
• Managed a 100,000+ task master schedule and embedded sub-schedules of 10,000+ tasks each in Microsoft Project Web App.
• Took over data and UI for an executive Power BI dashboard mid-build and launched it on time; defined fields and reporting logic and improved data quality at the so
Senior Digital Project Manager
Jan 2018 - Dec 2019 (1 year 11 months)
Team lead for TASBs internal, fee-for-service digital agency, which ran like a standalone business inside a nonprofit.
• Program-managed the design and launch of TASBs personalized member portal on Kentico, built from 40+ hours of member focus groups, with GTM goal tracking live in Google Analytics from launch.
• Program-managed the Kentico v9-to-v11 upgrade across TASB.org and 8+ microsites, i
Senior Digital Strategist
Seton Healthcare Family
Nov 2014 - Jan 2018 (3 years 2 months)
Internal digital agency at the largest nonprofit healthcare system in Texas.
• Led strategy and delivery of Seton Cares, a custom employee-giving application on Convio/Blackbaud, coordinating three vendors to launch on a deadline tied to the annual giving campaign.
• Launched Setons first online scheduling (mammography).
• Managed Setons side of the website launch for its first health insuran
Director of Programs and Training, Training Manager & Trainer
Austin Free-Net
May 2011 - Oct 2014 (3 years 5 months)
• Led a team of 15, including digital literacy and workforce development instructors who taught across Austin, some in Spanish.
• Built the strategic planning framework and led the organizations first measurable goal-setting process.
• Rebuilt the website on WordPress, writing its HTML and CSS, and owned it for two years.
• Designed an automated reporting workbook for BTOP (federal) and City
Senior Interactive Specialist in Consulting, Interactive Specialist in Technolog
Convio
Jan 2007 - Jun 2009 (2 years 5 months)
Led nonprofit client accounts as a billable consultant, from strategy and fundraising and advocacy campaign planning through the supporting websites and email. Designed points-based list-growth campaigns, including one for Raise Your Hand Texas, which added about 2,600 sign-ups after launch.
Outreach Coordinator, Trainer
Apr 2005 - Dec 2006 (1 year 8 months)
Co-led a statewide TexasLawHelp.org awareness campaign, training librarians and community advocates from 70 Texas cities at classes held in the 21 cities with the highest low-income populations. Traffic to TexasLawHelp.org quadrupled. PRSA Austin Best PR Campaign for a Nonprofit (2005).
Managed timelines, requirements definition and internal customer relationships for the Global Interactive Media division of AMD. Wrote business and technical documentation and provided usability and eMarketing guidance to global Web projects.
Interim Program Manager (contract)
MAPS Institute of Keller Williams Realty International
Nov 2003 - Mar 2004 (4 months)
Supervised consulting programs, including project management, systems analysis and creation, and relationship management
Managed projects, updates and enhancements for internal applications
Senior Web Producer
Works Operating Company
Feb 2001 - Apr 2002 (1 year 2 months)
● Created the workflow and managed the user interface for feature sets of Works Web application, including developing workflow diagrams and use case scenarios, gathering requirements, writing test plans and scoping resources
● Ensured the application's capabilities, user interface, workflow and information architecture met the company's business needs
eMarketing Manager
ibooks.com
Mar 2000 - Jan 2001 (10 months)
● Managed two staff working on content and HTML for the ibooks.com sites and bookstore application, covering usability, interface design, content, merchandising, promotions, and reporting.
● Performed Marketing Communications duties, such as producing and writing collateral and planning and staffing trade shows
● Developed and managed ibooks.com's email campaigns employing personalized content
Internet Marketing Programs Manager
Tivoli Systems
Dec 1998 - Mar 2000 (1 year 3 months)
● Managed the content, information architecture and strategic direction of the public and secure areas of tivoli.com, Tivoli's business partner secure sites and a sales-tools intranet site.
● Presented strategic goals, new processes, project updates and focus group findings to Tivoli executives, marketing personnel, Web developers and development managers, and product managers in both formal and
Account Manager and Web Developer, Technical Marketing Web Team, Tivoli Systems
Tivoli Systems
Sep 1997 - Dec 1998 (1 year 3 months)
Wrote content, created and designed pages in HTML, edited and created images, hosted focus groups, and managed the information architecture for public, secure and internal Web sites
Writer, Grant Administrator
Texas Governor's Office
Aug 1995 - Sep 1997 (2 years 1 month)
Wrote press releases and policy briefs; wrote speeches and administered criminal justice grants; wrote responses to constituents explaining the Governor's policies, programs and beliefs;
Education
Degrees, certifications, and relevant coursework
Artificial Intelligence for Project Managers
Jun 2025
Microsoft Azure AI Essentials: Workloads and Machine Learning on Azure
Sep 2025
Project Management with Microsoft Copilot
Jun 2025
Microsoft 365 Copilot Quick Tips
Jun 2025
High Technology Institute, Austin Community College
Certificate in IT Project Management
Jun 2014
Texas Education Agency
Probationary Teaching Certificate, All subjects in grades 4 - 8
2011
National Institute of Corrections
Offender Employment Specialist (OES)
2011
The University of Kansas
BA, Political Science
1987 - 1995
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
incitechange.comSalary expectations
Social media
Job categories
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