Dimple Sunayna Johnson
@dimplesunaynajohnson
I lead digital transformation, workflow automation, and customer-focused web platform modernization across enterprise organizations.
United StatesWhat I'm looking for
I'm advancing digital transformation at Horizon Farm Credit by modernizing PMO practices and refining workflows to improve efficiency and project impact.
At NOAA, I automated manual budgeting processes, deployed Smartsheet across business units, and managed weekly project-ticket prioritization to support planning, resource allocation, and delivery.
At Dell and IHS Markit, I used customer research and qualitative and quantitative data to improve self-service technology content, web platforms, digital assets, and SEO-driven content strategies. I also supported Agile process redesign, publishing-system transitions, dashboards, and tracking tools.
Across CareFirst BlueCross BlueShield, A2LA, Teach For America, and Washington Gas, I've delivered CRM, CMS, website, digital form, content migration, and self-service initiatives that improved customer experience, governance, usability, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Project Manager III
Horizon Farm Credit
Advance digital transformation across the financial institution while modernizing PMO practices and refining workflows to increase efficiency and project impact.
IT Project Manager
NOAA
Jul 2024 - Feb 2025 (7 months)
Led technical product initiatives, optimized workflows, leveraged data for strategic decisions, advocated for customers, and delivered projects on time and within budget. Spearheaded automation of budgeting process and led Smartsheet implementation across business units.
Drove product excellence through agile best practices, cross-functional collaboration, data-driven decisions, and customer advocacy. Conducted voice-of-customer analysis, optimized web content, and supported agile implementation.
Digital Advisor
IHS Markit
May 2019 - Jul 2021 (2 years 2 months)
Directed product development using agile practices, streamlined processes, applied data-driven insights, and championed customer outcomes. Led planning and execution of fintech digital assets and managed user research initiatives.
Product leader who drove data-informed, cross-functional initiatives to optimize delivery, scale processes, and champion the customer experience. Implemented project management governance framework and oversaw Salesforce CRM management.
Project Coordinator
A2LA
Jan 2017 - May 2018 (1 year 4 months)
Led agile product initiatives, optimized workflows, leveraged data for strategic decisions, and delivered projects on time and within budget. Evaluated website and CMS, managed web property development, and directed content migration.
Drove product excellence via agile best practices, cross-functional collaboration, data-driven decisions, and customer advocacy. Enhanced website content and functionality, optimized contact form, and improved registration process.
Senior Specialist, Electronic Marketing
Washington Gas
Dec 2009 - Dec 2015 (6 years)
Product leader who drove data-informed, cross-functional initiatives to optimize delivery, scale processes, and champion the customer experience. Led implementation of corporate website and CMS, transformed online forms, and launched self-service gas availability tool.
Marketing specialist role at Thomson Reuters (West Law).
Ecommerce BA/CS Supervisor
Shaw Industries
Jan 2003 - Dec 2005 (2 years 11 months)
Ecommerce business analyst and customer service supervisor at Shaw Industries.
Education
Degrees, certifications, and relevant coursework
West Chester University of Pennsylvania
Doctor of Public Administration, Public Management
Doctor of Public Administration with a focus on Public Management, completed in May 2021.
Scrum Alliance
Certified ScrumMaster, Scrum
Certified ScrumMaster certification obtained in June 2013.
Project Management Institute (PMI)
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) certification obtained in June 2012.
University of Texas-Pan American
Master of Business Administration, International Management
Master of Business Administration with a focus on International Management, completed in May 2007.
University of Texas-Pan American
Bachelor of Arts, Journalism
Bachelor of Arts with a major in Journalism and a minor in Computer Science, completed in December 2002.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Dimple Sunayna ?
You can contact Dimple Sunayna and 90k+ other talented remote workers on Himalayas.
Message Dimple SunaynaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
