Ethan Hunter

Executed daily service tasks and payment transactions while enforcing policies and delivering customer service to diverse populations. Resolved customer technology troubleshooting issues and supported sales operations with vendor and parts selection.

Owned full-lifecycle delivery of concurrent technical initiatives, serving as the primary point of contact across engineering, business, and vendor teams. Built cost and resource models, led the AS400 to Salesforce re-platforming, and drove executive reporting, risk surfacing, and resolution before critical path impacts.

Directed enterprise digital transformation and implemented Agile delivery practices across product and marketing teams. Led a large-scale Drupal 9 to Adobe Experience Manager (AEM) migration with Salesforce integration, and provided executive reporting on program status, risk, resources, and spend.

Served as end-to-end delivery lead and single point of contact for multiple external client engagements, owning scope, timelines, and technical operations from scoping through launch. Mitigated delivery risk by administering hosting and infrastructure and hardening client-facing digital assets with security controls.

Scoped and delivered an automated email notification system end to end in coordination with developers, increasing engagement with offers and alerts. Conducted content audits to identify optimization opportunities and partnered with developers to resolve usability and accessibility issues.

Hired, mentored, and led a web operations team, building delivery processes, standards, and playbooks to support the organization’s digital growth. Streamlined digital operations and cross-department workflows while keeping mission-critical, deadline-driven programming on schedule.

Earned a Bachelor of Arts in History from James Madison University.