Lorena Villalobos

Coordinated high-volume dispatch operations and roadside assistance services, managing driver assignments, customer communications, claims, payments, and service records. Trained team members and streamlined workflows to improve operational efficiency and customer satisfaction.

Managed commercial accounts while delivering exceptional customer service. Built long-term client relationships through personalized support and effective communication, consistently exceeding sales goals.

Delivered exceptional service to VIP and executive guests in a luxury hospitality environment. Coordinated daily lounge operations, reservations, and personalized guest services while resolving customer concerns to maintain service excellence.