LMLéo MONTITON
@lomontiton1
Customer-focused claims specialist delivering compliant, solution-oriented support in insurance and retail.
FranceWhat I'm looking for
I am a service-driven Customer & Claims Specialist with hands-on experience in insurance claims handling, multi-sector client support, and retail sales. I have managed property and motor insurance claims end-to-end, coordinated with approved partners, and executed accurate back-office processing while adhering to regulatory and AML/LCB-FT procedures.
I bring a calm, attentive, and solution-oriented approach to customer interactions, backed by experience in high-volume environments like contact centers, retail, and hospitality. I am passionate about aviation and insurance and consistently work to ensure safe, seamless operations, clear communication, and positive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer & Claims Specialist
Imatech
Jan 2022 - Present (4 years)
Managed customer support and claims end-to-end for insurance, banking, and retail clients, ensuring compliance with regulatory and AML/LCB-FT procedures and coordinating partners to resolve high-volume cases accurately.
MCCrew Member
McDonald's
Jan 2021 - Jan 2022 (1 year)
Supported kitchen and front-of-house operations in a high-volume environment, enforcing hygiene, safety and HACCP standards while assisting customers and training new team members.
Sales Advisor – Decoration & Paint
Castorama France
Jan 2019 - Jan 2021 (2 years)
Provided product advice and customer assistance in the decoration and paint department, managed stock and merchandising, prepared quotes and sales orders, and handled complaints to ensure a solution-oriented retail experience.
Education
Degrees, certifications, and relevant coursework
AeroSchool
CCA Theoretical Certificate, Aviation (theoretical)
2024 - 2025
Completed a CCA Theoretical Certificate program (AeroSchool) in 2024–2025.
CFCastorama France
Professional Certificate, Retail Sales
2022 - 2022
Completed a Professional Certificate in Retail Sales while working as a Sales Advisor in the decoration and paint department.
Faculté des Métiers
Professional Certificate, Retail Sales
2019 - 2021
Completed a Professional Certificate program focused on retail sales, merchandising, and customer assistance for private and professional clients.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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