Looking for a job

Shwetha Raghavan

@shwetharaghavan

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Customer support and sales specialist in aviation parts who managed ATR sourcing, sales, and delivery.

France

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What I'm looking for

I’m ready to return to a full-time role.

At ACIA Aero Parts SAS, I managed the sourcing, buying, and selling of ATR aircraft parts, working to meet tight customer deadlines. I also coordinated orders with the warehouse and handled quotations, invoicing, and customs documentation.

At TE Connectivity, I served as the point of contact for key automotive accounts, coordinating production, shipping, and delivery plans. I used Salesforce and EDI/IDOC systems to manage order data and reporting.

Earlier, I supported sales and marketing for MetricStream’s GRC software platform and worked in customer service at Admiral Insurance. I’m now ready to return to a full-time role.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TE Connectivity

Sep 2023 - Nov 2023 (2 months)

Served as sole point of contact for top-tier automotive customers, managing planning, production, escalation, shipping, and delivery end-to-end. Delivered pre-sales and post-sales support, resolving customer complaints and coordinating daily across multiple departments.

Salesforce EDI IDOC SAP Account Management Order Management Forecasting Invoicing Documentation Cross functional Coordination

Sales and Marketing Coordinator

ACIA Aero Parts SAS

Feb 2019 - Sep 2023 (4 years 7 months)

Managed sourcing, buying, and selling of ATR aircraft parts, meeting tight deadlines in a regulated environment. Handled invoicing, quotations, documentation, customs clearance, and new account setup, including Pentagon system updates.

Parts Sales Procurement Pentagon Invoicing Documentation Customs Compliance Customer Orders Inventory Management Accounting

Sales & Marketing Associate

MetricStream

Jan 2015 - Jan 2017 (2 years)

Built relationships with new and existing customers, growing the sales opportunity pipeline. Supported Salesforce-based lead management and hosted seminars and webinars on the company's GRC software platform.

Salesforce Lead Management Marketing Seminars Webinars GRC Customer Relationship Management

Senior Customer Service Associate

Admiral Insurance

Dec 2012 - Sep 2014 (1 year 9 months)

Built client rapport while processing documentation and resolving technical discrepancies through tailored product recommendations. Promoted to Customer Service Team Lead for strong performance under pressure.

Customer Service Documentation Product Recommendations Team Leadership Training Salesforce Insurance

Senior Accounts Executive

Outsource Ace

Jan 2012 - Dec 2012 (11 months)

Managed inbound calls for mortgage information collection and finalized sales documentation and records. Led and mentored a team of account executives, earning promotion to a leadership role.

Inbound Calls Mortgage Processing Documentation Team Leadership Mentorship Quality Assurance

Events Marketing Executive

SiliconIndia

Sep 2010 - Mar 2011 (6 months)

Hosted and managed technical conferences and events, and authored articles published in Smart Techie magazine. Maintained marketing calendar, project timelines, and post-event reconciliations.

Event Management Marketing Webinars Seminars Article Writing Project Management Creative Agencies