Looking for a job

Lo Manila

@lomanila

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I coordinate patient access, referrals, scheduling, and financial communication across healthcare front offices.

United States

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What I'm looking for

I'm looking for a patient-centered administrative role where I can coordinate scheduling, referrals, financial communication, and front-office operations while partnering closely with clinical and billing teams.

At UCSF Orthopedic Surgical Oncology, I manage referral work queues and serve as a primary contact for referring physicians and new patients. I coordinate scheduling, check-out, authorizations, CRM messages, telephone encounters, referrals, and APeX in-baskets.

Previously at UCSF Center of Reproductive Health, I provided treatment cost estimates and reviewed out-of-pocket expenses with patients. I maintained patient financial plans and partnered with clinical, clerical, and billing teams.

At LifeLong Medical Care, I supported front desk operations, eligibility documentation, appointment scheduling, Epic in-baskets, and remote patient outreach. I also supported COVID-19 screening and vaccination clinic operations.

I bring patient-focused service experience from dental care, retail, and food service, including generating $1.5M in revenue and ranking #2 among 500 SmileDirectClub employees. I’m comfortable balancing detailed administrative work with strong patient and customer relationships.

Experience

Work history, roles, and key accomplishments

Practice Coordinator 3 - TEP

UCSF Orthopedic Surgical Oncology

Jan 2026 - Apr 2026 (3 months)

Managed referral work queues and served as primary contact for referring physicians and new patients. Scheduled patients accurately and managed check-out process, CRM messages, telephone encounters, referrals, APeX (Epic) in-baskets, and authorizations.

Epic Apex CRM Referral Management Scheduling Authorization

Ambulatory Care Administrative Coordinator 2 - TEP

UCSF Center of Reproductive Health

Mar 2025 - Aug 2025 (5 months)

Provided treatment cost estimates and reviewed out-of-pocket expenses with patients using Cisco Finesse. Maintained a comprehensive database of patient financial plans and collaborated with clinical, clerical, and billing teams via Zoom, Microsoft Teams, and Outlook.

Cisco Finesse Epic Apex CRM Billing Systems Zoom Microsoft Teams Outlook

Front Office & Eligibility Coordinator

LifeLong Medical Care

Oct 2021 - Mar 2025 (3 years 5 months)

Prepared eligibility documentation for scheduled patients and managed front desk duties using EPIC, including check-in, appointment scheduling, and patient direction. Monitored and responded to Epic In-baskets and supported COVID-19 screening and vaccination clinic operations.

Epic Scheduling Patient Check In Eligibility COVID 19 Screening Vaccination Support

Dental Assistant

SmileDirectClub

Dec 2017 - Apr 2020 (2 years 4 months)

Greeted and checked in patients using digital systems and consulted with clients about invisible aligners, conducting 3D iTero scans. Built strong rapport with patients, delivering a 5-star customer experience and ranked #2 out of 500 employees in sales, generating $1.5M in revenue.

ITero Customer Service Sales Scheduling Patient Care

Sales Associate

Express

Oct 2015 - Nov 2017 (2 years 1 month)

One of the highest employees in sales, achieving store goals and exceeding Last Year performance. Greeted customers using GUEST model, styled customers in fitting room, and operated the cash till.

Sales Customer Service Model Cash Handling

Supervisor

La Boulange Yerba Buena

Sep 2012 - Sep 2015 (3 years)

Promoted to Supervisor in October 2013. Opened and closed the store, maintained cash resources by computing sales prices, receiving, and processing payments, and managed inventory and placed commissary orders.

Supervision Cash Handling Inventory Management Store Operations