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Tosha Hall

@toshahall

Dental practice manager at Riccobene Family Dentistry overseeing seven employees and monthly production of $150,000–$175,000.

United States

Message

At Riccobene Family Dentistry, I oversee daily operations at a dental practice generating approximately $150,000–$175,000 in monthly production. I support a team of seven and maintain a collections rate of 99% or higher.

I joined Riccobene Family Dentistry as a Patient Coordinator and advanced to Assistant Manager and Office Manager within four months. My work has included patient scheduling, insurance verification, billing, collections, and coordinating front-office workflows.

Earlier, at Internal Medicine of Wakefield, I coordinated clinic operations, supervised seven employees, and supported billing and insurance processes. I’ve also used dental and medical office systems including Denticon, Dentrix, Athena, and Epic.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Riccobene Family Dentistry

Mar 2025 - Present (1 year 7 months)

Oversee daily dental practice operations including staffing, payroll, hiring, scheduling, financial performance, and patient services. Manage a team of seven and maintain a collections rate of 99% or higher.

Dental Practice Operations Staff Management Payroll Hiring Scheduling Financial Oversight Collections Accounts Receivable Billing Patient Relations Workflow Optimization Budget Management

Patient Coordinator → Assistant Manager → Office Manager

Riccobene Family Dentistry

Jul 2023 - Feb 2025 (1 year 7 months)

Earned rapid promotions from Patient Coordinator to Assistant Manager and Office Manager within four months. Coordinated patient scheduling, insurance verification, billing, and front-office workflows while assuming increasing leadership responsibilities.

Patient Scheduling Insurance Verification Billing Patient Communication Hotel Front Desk Workflows Team Coordination Problem Solving Revenue Cycle Management Office Systems

Business Associate

Heartland Dental

Oct 2022 - Jul 2023 (9 months)

Managed patient check-in and check-out, insurance verification, appointment scheduling, and telephone communications. Assisted with insurance claims, accounts receivable, and patient billing inquiries.

Dentrix Software ECentral Solutionreach Insurance Portals Patient Check In Check Out Insurance Verification Appointment Scheduling Accounts Receivable Billing

Clinic Coordinator

Internal Medicine of Wakefield

Nov 2020 - Oct 2022 (1 year 11 months)

Coordinated daily medical-office operations and resolved workflow, staffing, and scheduling challenges. Supervised seven employees, supported training, and coordinated staff coverage.

Athena Epic Microsoft Word Excel Medical Office Manager Staff Supervision Training Scheduling Billing Insurance Processes quality measures Reporting

Medical Receptionist

Internal Medicine of Wakefield

Feb 2018 - Sep 2020 (2 years 7 months)

Managed patient registration, insurance information, copayments, scheduling, and telephone communications. Coordinated referrals, diagnostic imaging appointments, medical records, and provider messages.