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Lola Ruiz

@lolaruiz

Customer Success professional at Spear (Samplead), supporting CS operations after managing client accounts and a team of up to 4.

Argentina

Message

At Spear (Samplead), I supported Customer Success Operations by handling cross-functional requests and adapting to the team's needs. I also collaborated on internal initiatives and projects.

Previously, I managed client accounts and handled client inquiries, then led a team of up to 4 people. I supported onboarding and training and helped resolve day-to-day issues between my team and the organization.

Experience

Work history, roles, and key accomplishments

CS Ops Support Team

Spear (Samplead)

Apr 2026 - Sep 2026 (5 months)

Provided cross-functional operational support to the Customer Success team, handling tasks and requests as they come up. Collaborated on internal initiatives and adapted to different tasks within Customer Success Operations.

Customer Success Operations Cross Functional Collaboration Adaptability

Team Leader

Spear (Samplead)

Dec 2024 - Apr 2026 (1 year 4 months)

Led a team of up to 4 people, distributing tasks and tracking their performance. Supported training and onboarding of new team members and served as the link between the team and the rest of the organization.

Team Leadership Task Distribution Performance Monitoring Training Onboarding Communication Skills

Account Manager

Spear (Samplead)

Dec 2023 - Dec 2024 (1 year)

Operationally managed a portfolio of client accounts, tracking them on a daily basis. Acted as the direct point of contact for clients, handling inquiries and requests while supporting their relationship with the platform.

Account Management Customer Relationship Management Customer Support Coordination