Open to opportunities

esther bayeri

@estherbayeri

Executive Assistant and Travel Consultant with 17+ years supporting executives, streamlining operations, and delighting customers.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support executives and branch operations end-to-end—managing calendars, documentation, travel coordination, and customer experience—while continuously improving efficiency, stakeholder communication, and service outcomes.

I’m an Executive Assistant and Travel Consultant with over 17 years of experience supporting executives, managing operations, enhancing customer experiences, and driving business performance. I’ve built a reputation for executive support, stakeholder engagement, relationship management, travel coordination, reporting, documentation, and operational efficiency—always with a focus on first-contact resolution and confidential, compliant handling of information.

In my most recent role as a Travel Consultant, I respond to customer inquiries, advise clients on travel options by needs and budget, process bookings through reservation platforms, and maintain long-term customer relationships through exceptional service. Earlier, at ACCESS BANK PLC, I provided executive and administrative support for branch management—scheduling, documentation, reporting, confidential records management, and improving workflow efficiency—earning recognition including Employee of the Year and Top Performer awards, along with impact like improving client retention by 35% and delivering financial literacy training to over 500 individuals.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

Dreamport

Jan 2025 - Present (1 year 6 months)

Respond to customer inquiries about airline tickets, travel packages, and travel services, advising clients based on needs, preferences, and budget. Process flight, hotel, and tour bookings, manage itinerary changes, and provide customer support to drive repeat business.

CRM Communication Skills Sales And Business Development Travel Planning Travel Consulting itinerary planning Customer Service Excellence Problem Solving

Senior Customer Care Officer

Access Bank Plc

Jan 2012 - Jan 2025 (13 years)

Provided executive and administrative support to branch management, including scheduling, documentation, and reporting. Managed high-level customer communication to achieve first-contact resolution and coordinated internal workflow improvements.

CRM Communication Skills Customer Service Excellence Stakeholder Engagement Document Control Meeting Coordination Reporting Administrative Operations Time Management

Transaction Officer & Admin Support

Intercontinental Bank Plc

Jan 2008 - Jan 2012 (4 years)

Managed teller operations with high accuracy and maintained error-free documentation. Prepared reports and customer records including reconciliations and supported scheduling, filing, and operational planning to resolve customer issues professionally.

Communication Skills Reconciliations Reporting Document Control Administrative Operations Problem Solving

Administrative Assistant / Auditor

Markin & Co.

Jan 2005 - Jan 2006 (1 year)

Prepared audit documentation and reports while maintaining confidential filing systems. Coordinated communication between auditors, departments, and clients and improved office efficiency through document organization.

Communication Skills Document Control Reporting Stakeholder Engagement Administrative Operations File Organization