At San Bernardino County ATC - Innovation & Technology Department, I provided first- and second-tier support for Microsoft networked desktops and associated systems. I administered Active Directory accounts and Group Policy, and assisted with server and network infrastructure maintenance.
At ArtCenter College of Design, I served as a primary technical support contact and resolved complex issues escalated from Tier 1 and Tier 2 teams. I also created support documentation and training materials.
At The Walt Disney Company, I supported macOS and Windows systems, managed Active Directory user accounts, and imaged and deployed new systems. Earlier, as a Genius at Apple Store, I diagnosed and repaired Apple hardware and software issues.
