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flexdablenda User

@felixortiz

Data Center Technician I at The Walt Disney Company, maintaining enterprise servers, networking gear, and data center uptime.

United States

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What I'm looking for

I'm well-suited for business-critical off-hours shifts and bring experience in 24/7/365 mission-critical environments, proactive network monitoring, incident response, and on-call rotations.

At The Walt Disney Company, I maintain enterprise infrastructure by provisioning and troubleshooting servers and networking gear, while monitoring power, cooling, traffic, and environmental metrics.

I've supported users and IT operations at Reliant Realty, NYU Global Service Desk, D3LED LLC, and EZ Pawn Corp. My work has included Tier 1/2 support, endpoint management, network and VoIP systems, and infrastructure operations; I also bring experience in 24/7/365 environments and off-hours support.

Experience

Work history, roles, and key accomplishments

Current

Data Center Technician I

Current

The Walt Disney Company

Nov 2024 - Present (1 year 10 months)

Maintains enterprise technology infrastructure by racking, stacking, provisioning, and troubleshooting high-density servers and networking gear. Monitors power distribution units, UPS systems, cooling, traffic, and environmental metrics to protect system uptime.

Rack And Stack Troubleshooting Networking ServiceNow UPS Monitoring Environmental Monitoring Structured Cabling Fiber Optic Splicing Hardware Diagnostics

IT Support Specialist

Reliant Realty

Jun 2022 - Jan 2024 (1 year 7 months)

Provided comprehensive Tier 1 and Tier 2 technical support for enterprise hardware, Windows workstations, mobile devices, and peripherals. Managed endpoint security and deployment using Microsoft Intune, configuring secure remote access, VPNs, and Multi-Factor Authentication.

Tier 1 Support Tier 2 Support Windows Microsoft Intune VPN MFA Asset Management Vendor Management

Helpdesk Support Specialist

NYU Global Service Desk

Aug 2020 - Feb 2023 (2 years 6 months)

Delivered multi-tiered technical support for a global user base of 10,000+ individuals, resolving complex OS, software, and application issues. Diagnosed and resolved hardware faults, handled printer/multifunction device troubleshooting, and managed ServiceNow ticket workflows.

Technical Support Troubleshooting ServiceNow Hardware Diagnostics Printer Support AV Systems Google Workspace Microsoft 365

Lead Service Technician / Service Manager

D3LED LLC

Oct 2016 - Aug 2020 (3 years 10 months)

Directed technical service operations across 600+ client sites, ensuring prompt incident response and rapid field troubleshooting. Configured, tested, and maintained Cisco switches, network controllers, and enterprise VoIP systems.

Incident Response Field Troubleshooting Cisco Switches Network Controls VoIP Vendor coordination Warranty Support

Systems Administrator

EZ Pawn Corp

Jul 2010 - Oct 2016 (6 years 3 months)

Managed full-cycle IT operations, backups, and infrastructure availability across 36 retail locations. Administered networking protocols, VMware virtualization, server imaging solutions, and VoIP deployments.

IT Operations Backup Networking DNS Port Forwarding VMWare Server Re Imaging VoIP

Systems Administrator and Helpdesk Analyst

Various Companies

Jan 2005 - Jan 2010 (5 years)

Gained foundational enterprise experience as a Systems Administrator and Helpdesk Analyst supporting Microsoft Exchange, Cisco VPNs, Dell servers, network patching, and system imaging. Awarded Geek Squad 'Top Gun' for outstanding technical excellence and customer service delivery.

Microsoft Office Cisco AnyConnect Dell Server Hardware Network Patching System Imaging Customer Service