İAİlkay AYATA
@lkayayata
Entrepreneur with expertise in e-commerce and customer experience.
TurkeyWhat I'm looking for
As a seasoned entrepreneur and founder, I have successfully established and managed multiple businesses, including Infigohome and INFiGO DIS TiC. LTD. My journey began in 2007 at Turkcell, where I honed my skills in customer service and sales, leading teams to enhance client satisfaction. Over the years, I have developed a deep understanding of customer behavior and market dynamics, which has been instrumental in achieving significant sales milestones and building long-term customer relationships.
At Infigohome, I leveraged Artificial Intelligence to predict and analyze customer behavior, resulting in a 30% increase in overall customer satisfaction. My commitment to continuous improvement and adaptability has allowed me to navigate challenges effectively, ensuring my businesses thrive in competitive environments. I am passionate about utilizing technology to enhance customer experiences and drive business growth.
Experience
Work history, roles, and key accomplishments
INFounder
Infigohome
Jan 2016 - Present (9 years 4 months)
Founded and manage an online store on Etsy, achieving a sales goal of 5K and receiving 1.2K reviews. Utilized AI to enhance customer satisfaction by 30% and developed strong supplier partnerships for better demand forecasting.
Founder CEO
INFiGO DIS TiC. LTD
Jan 2015 - Jan 2022 (7 years)
Oversaw e-commerce sales for INFiGO Brand products, focusing on building long-term customer relationships and managing risk to improve customer retention.
Internal Trainer
Turkcell
Jan 2009 - Jan 2014 (5 years)
Provided training on new technologies and team collaboration to Turkcell's store managers, enhancing their skills and performance across various locations.
Customer Success Manager
Turkcell
Aug 2007 - Jan 2014 (6 years 5 months)
Delivered exceptional customer service at Turkcell Flagship stores, leading a team to resolve issues and enhance client satisfaction through effective communication.
Education
Degrees, certifications, and relevant coursework
Turkcell Akademi
Certification, Leadership
2012 - 2012
Completed a leadership program aimed at developing managerial skills and enhancing leadership capabilities within corporate settings.
Turkcell Akademi
Certification, Education
2008 - 2009
Participated in the Education of the Educator program, enhancing skills in training and development for corporate environments.
AUAnadolu University
Bachelor, Business Administration
2000 - 2005
Studied various aspects of business administration, focusing on management principles, organizational behavior, and strategic planning.
Availability
Location
TurkeyAuthorized to work in
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