Lizzy User

I’m a hospitality professional who creates seamless, personalized experiences by managing the full guest lifecycle—from pre-arrival coordination to final departure. In VIP roles, I combine strong customer focus with proactive problem-solving to keep service elevated and effortless for guests.

As a VIP Butler at Atlantis Sanya, I managed luxury suite service end-to-end and received an average of 5+ commendation letters per month for exceptional, personalized delivery. I anticipated guest preferences (amenities, F&B, scheduling), ensured in-room check-in/out via the Opera PMS system, and coordinated logistics including luggage, laundry, and travel and itinerary support.

I also served as a Residential Butler, directing daily operations for a large private residence with five-star standards for cleanliness and functionality. I provided executive support with calendar coordination and personal errands, supervised maintenance schedules with contractor liaison, and maintained inventory, assets, and meticulous budget/maintenance logs.

Earlier, as a Youth Activities Counselor with Disney Cruise Line, I supervised and engaged children ages 3–17, handled ship and island registration and check-in/out, and ensured strict sanitation protocols. I bring versatility, safety-first leadership, and cross-cultural communication strengths to every team and guest environment.