Qingyi YI

I’m an international tourism management undergraduate specializing in exhibition and hotel operations, with hands-on experience across the full lifecycle of service and event execution. I’ve built a solid foundation through courses like Exhibition Planning and Management and Hotel Conference and Banquet Management, and I actively participate in exhibitions and academic conferences to strengthen practical readiness.

In my hospitality internships, I supported high-end room standards, including room status management, minibar verification, material coordination, and night turn-down service to protect customer satisfaction and smooth floor operations. I also handled front desk end-to-end work—check-in/check-out, inquiries, phone transfers, and VIP guidance—while managing requests and basic complaints to improve the guest experience.

I’m equally comfortable in project work: I assisted pre-event planning,Planning, materials preparation, and on-site process implementation, coordinating across departments to keep information synchronized and tasks delivered efficiently. I bring strong communication, execution under pressure, and a service-focused mindset, aiming to contribute to teams where events run smoothly and guests feel genuinely cared for.