Nancy Li

I am a results-driven marketing specialist with over 7 years of international client-facing experience. My expertise lies in remote sales coordination, customer relationship management (CRM), and multicultural marketing support. I have a proven track record of driving end-to-end project execution for global clients across the Americas, Europe, and Asia, focusing on lead conversion and retention.

In my current role as an Overseas Sales Assistant at Jiangsu Sarcah Group, I manage full-cycle sales processes for clients in four regions, ensuring on-time delivery through effective collaboration with R&D and production teams. My proactive communication has led to 100% project progress for key accounts, and I have optimized administrative workflows, reducing payment reconciliation time by 30%.

Previously, I worked as a Teams Technical Support specialist, resolving over 200 Microsoft Teams issues and improving client satisfaction scores by 25%. My experience in guest relations management at Royal Caribbean Cruises allowed me to serve over 5,000 guests from diverse backgrounds, earning recognition for my ability to resolve high-stakes complaints effectively.